Cancellation &
Refund Policy

Cancellations

• 24+ hours before session: Full refund or free reschedule.
• 12-24 hours before session: 50% refund or reschedule with a $15 fee.
• Less than 12 hours: No refund. Session is forfeited.

No-Shows

If you don't show up for your scheduled session without prior notice, the full session fee is forfeited. Repeated no-shows may result in the requirement of prepayment for future bookings.

Packages

• Session packages are valid for 90 days from date of purchase.
• Unused sessions after expiration are non-refundable.
• Packages are non-transferable.
• Partial refunds for unused sessions may be issued at our discretion, minus a $50 administrative fee.

Refunds

Approved refunds will be processed back to the original payment method within 5-10 business days. If you paid via Stripe, you'll see the refund in your bank statement.

Rescheduling

We understand life happens. You can reschedule your session up to 24 hours in advance at no charge. Simply contact us or book a new slot through our booking page.

Trainer Cancellations

In the rare event that the trainer needs to cancel a session, you'll be offered a full reschedule at your convenience or a complete refund.

Contact

For cancellation requests or questions, email hello@rogufit.com.

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